Refund Policy
We want you to feel confident purchasing an EA. This page sets out exactly when a refund is available.
Last updated: 1 January 2026 — placeholder date, update before publishing.
1. Eligibility window
Refund requests are accepted within 14 days of purchase, provided the request meets the conditions below. [Placeholder — confirm your actual refund window before publishing.]
2. Conditions for a refund
To be eligible for a refund, your request should generally meet the following conditions:
- The request is made within the eligibility window stated above
- The EA was not able to be installed or run due to a verifiable technical fault on our side
- The license has not been activated on a live trading account, where activation is tracked
- The request is submitted through our Contact Us page with your order details
3. What isn’t covered
Because trading outcomes depend on market conditions, broker execution and your own settings, dissatisfaction with trading results alone is not, by itself, grounds for a refund. Our products are sold as software tools, not as a guarantee of profit.
4. How to request a refund
Contact us through the Contact Us page with your order reference and the reason for your request. We’ll review your request against the conditions above and respond within a reasonable timeframe.
5. Processing
Approved refunds are returned to the original payment method used at checkout. Processing times may vary depending on your payment provider.
6. Changes to this policy
We may update this Refund Policy from time to time. Purchases are governed by the policy in effect at the time of purchase.
7. Contact
Questions about a specific order can be sent through our Contact Us page.